I had an extremely disappointing experience, primarily due to the subscription practices and lack of customer focus. I purchased a scanner in December 2023, under the impression that I was getting a one-year subscription. What I failed to grasp was that the subscription would automatically renew each year with a full annual fee. The company charged my account twice: once in 2024, which I regrettably overlooked again in 2025, which I noticed right away. In both instances, I did not utilize the service at all. Upon noticing the second charge, I reached out to the company to cancel the subscription and request a refund for the most recent payment. While they agreed to cancel future renewals, they outright denied any refund, citing internal policies and showing no flexibility or goodwill — despite the service being unused and no clear reminder being sent prior to renewal. This does not seem like a customer-oriented organization, but rather one that depends on automatic renewals and rigid policies to enhance profits. After reading other reviews, it's evident that many others are experiencing similar issues. Transparency and fair treatment should take precedence over profit. Unfortunately, this experience has eroded my trust in the company, and I cannot recommend it.
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