UPDATE - After posting this review they reconsidered their position and have sent me out a replacement, so I have changed the review to 3 stars instead of 1. Don't use this company! I bought a Carote pan from them and after a few uses the handle snapped off, away from the pan. I emailed Chloe at customer services to ask for a replacement handle and after a couple of emails back and forth with me sending pictures of the handle and pan, she replied saying with:"Our warranty covers manufacturing defects, but unfortunately, damages resulting from usage or mishandling (such as the handle snapping during use) are not covered under our policy".So using the pan normally, and the handle snapping off whilst holding it by the handle is not grounds to be sent a replacement handle, apparently!Although surely there must have been a manufacturing defect in the first place for the handle to snap off...Any other reputable company would just send out a replacement handle. Not happy. Pan now going in the bin. What a waste.Avoid this comanpy
Claim your business profile now and gain access to all features and respond to customer reviews.
Carote as a cookware brand, was established in 1992 and has been manufacturing many types of products including different cookware sets, frying pans, casseroles, saucepans, woks etc. and has focused on quality of the products and expanding the business to global markets.
