I’m sharing this review to warn others about the lack of transparency in Carpe’s subscription model. In my experience, the company’s renewal process is highly misleading, relying on automated enrollments and a failure to provide the very notifications they promise on their website. This has resulted in a process that feels designed to secure recurring payments rather than provide a clear, user-friendly service.
When you purchase from Carpe, be extremely careful. The checkout process is designed in a way that makes it incredibly easy to overlook that a "Subscribe & Save" option may be pre-selected or bundled by default, which can be easily missed while skimming your order. To make matters worse, the receipt I received gave no clear indication that I was enrolled in a recurring automatic subscription, nor did I receive a dedicated confirmation email explaining the enrollment or my next delivery date.
Despite their website explicitly stating, "We always send email notifications a few days before your order renews," I received absolutely no warning. I was simply hit with a surprise charge. When I reached out to resolve this, their "Sweat Advisor" sent a scripted response that completely ignored their failure to notify me and my request for a refund, instead offering me a "30% lifetime discount" to stay.
It was only after I directly quoted their own website policy back to them that they finally offered a solution. But even then, they would only send an RMA label that I have to pay for. They are essentially forcing me to pay shipping costs to fix a mistake caused by their own lack of notification.
If you try to cancel, be prepared for a very deceptive process. You have to click through roughly three different screens of "Are you sure?" Each screen is designed to be confusing. For example, the "Keep Subscription" button is highlighted in red at the bottom of the screen, a place where most websites put the "Unsubscribe" or "Confirm" button. In my opinion, this is a deliberate attempt to trick your peripheral vision into staying subscribed when you thought you just clicked "Cancel."
Looking at other reviews, it’s clear I’m not the only one struggling with this. It is frustrating to have to spend my own time and money to return a product I never would have received if the company had simply followed their own stated notification policy.
Bottom line: If you buy from them, check every box twice and keep a close eye on your bank statement, because you likely won't get a heads-up before they charge you again.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official website of Carpe. Carpe Antiperspirant Lotion is the simple, effective, and comfortable antiperspirant for sweaty hands and feet. Created by two hyperhidrosis sufferers wanting a convenient way to manage their sweating, Carpe was designed ...
