It seems we have a theme here - if you’re in Australia you get your order promptly and with great service.
If you’re in NZ however, you wait weeks, if not months and get next to no customer service help.
In my case, my order was processed and shipped within two days (all good so far) and watched as tracking updates dwindle. The last “update” shows my order arrived in China. I waited a couple of weeks and then contacted mycasecovers to follow up. I got a reply assuring me order was still on its way and that it was typical of orders going to NZ to transit through other countries if there were no available flights (??!! No available flights from Australia to NZ??!! Really?). Was also told to check again the following week. Ok sure, gave benefit of doubt. Following week came and went, and nothing. Contacted NZ Post, they said they’ve not seen anything and that mycasecovers needed to launch query with AusPost.
Relayed this info to mycasecovers with another request to look into my order. Haven’t heard a thing back from them.
Took it upon myself contact AusPost, who told me to ask NZpost (???!) or get mycasecovers to launch query directly with them.
I’m dizzy from all the circles I’m running in. It’s now been 44 days since my order apparently shipped, and still no follow up to my second email.
Mycasecovers - maybe do everyone a favour and stick to doing your Australian orders. Stop saying you ship to NZ when you don’t, and save us all the hassle.
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Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.
