Review Time
It seems we have a theme here - if you’re in Australia you get your order promptly and with great service.
If you’re in NZ however, you wait weeks, if not months and get next to no customer service help.
In my case, my order was processed and shipped within two days (all good so far) and watched as tracking updates dwindle. The last “update” shows my order arrived in China. I waited a couple of weeks and then contacted mycasecovers to follow up. I got a reply assuring me order was still on its way and that it was typical of orders going to NZ to transit through other countries if there were no available flights (??!! No available flights from Australia to NZ??!! Really?). Was also told to check again the following week. Ok sure, gave benefit of doubt. Following week came and went, and nothing. Contacted NZ Post, they said they’ve not seen anything and that mycasecovers needed to launch query with AusPost.
Relayed this info to mycasecovers with another request to look into my order. Haven’t heard a thing back from them.
Took it upon myself contact AusPost, who told me to ask NZpost (???!) or get mycasecovers to launch query directly with them.
I’m dizzy from all the circles I’m running in. It’s now been 44 days since my order apparently shipped, and still no follow up to my second email.
Mycasecovers - maybe do everyone a favour and stick to doing your Australian orders. Stop saying you ship to NZ when you don’t, and save us all the hassle.
Kudos to Joanne from the Support Team who was absolutely AMAZING! I unfortunately ordered a Stylus Pen just before Christmas and I guess it got lost amongst the huge amount of parcels being distributed through Australia Post. After waiting for over a month with still no sign of my purchase arriving, Joanne from the support team, whom kept me in the loop at all times, was finally able to manage to get a resend of my shipment which I gratefully received! A huge Thank you 🙏 to Joanne and her team at My CaseCovers. I totally recommend this company for your future purchases despite my personal experience which was an event that was not of their own making. I’ve learned not to order anything online a few weeks out from Christmas.
Kind regards
Michelle.
Customer service was fantastic. I made a mistake and ordered cases for the wrong phone, Joanne was all too happy to organise a swap for the right ones. Couldn't have asked for better service 🙂
Great descriptions of the cases made it easier to choose exactly what l needed. The item came in a few days, and when l made an email enquiry the response was almost immediate, with a very kind & helpful response that resolved my enquiry immediately. Very happy with my new phone cover, & with the great service from 'mycasecovers' staff.
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Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.
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