My boiler has been broken and leaking into my walls for nearly 2 weeks… Anglian water sent an email stating we are losing a litre of water an hour. The plaster flaking off and now floor to ceiling hairline crack in my lounge at the beginning…No response to multiple emails sent via their call centre. Sure serve lost the part that was ordered to fix the boiler so now going round in a circle again. My husband has copd and this is significantly affecting his health. I have had to take multiple days off work for appointments to fix the boiler for sure serve not to attend. Crack has extended into roof and along length of property in that time. Nothing has been done to renovate the property in 24 years I have been here. We missed out on kitchen and bathroom replacements as we had ‘dropped off the system”when neighbours had theirs done. No new windows .. was told the windows having cracks around the corners would “let the damp out” by a surveyor - we are both in work and good payers but are unable
To maintain a property that is constantly damp and now getting structurally damaged. People at call centres been polite and said they sent emails I would get a reply to but nothing done! Affecting our mental and physical health now and not meeting basic government standards required of a housing association.
Claim your business profile now and gain access to all features and respond to customer reviews.
