Review Time
I placed a 1-star Trustpilot review in 2022 about our parking gates not being fixed. Well, here I am in 2026 and guess what parking gates are STILL not fixed.
Since 2022, the service with Clarion has been beyond shocking for myself and my neighbours. The parking gates for the whole area sit open while Clarion delay, and delay and give excuses on why they are not fixing them.
They have made empty promises around installing ANPR cameras, incorrect details and incomplete systems being sent out to residents for new permits for our car park which we will have to pay for. Shocking new rules for our home car park which are more suited to an office car park not that of a home, they have an inability to contact you back when asked, sending letters telling residents that ANPR cameras are installed when none have been installed.
It is an absolute joke, my neighbours are unhappy, I am fuming every time they mess up and top it all off, they raised our service charges and rent, what services are we paying for?
I have raised a new complaint today and if this is not finally resolved I will be going to the Housing Ombudsman Service.
My boiler has been broken and leaking into my walls for nearly 2 weeks… Anglian water sent an email stating we are losing a litre of water an hour. The plaster flaking off and now floor to ceiling hairline crack in my lounge at the beginning…No response to multiple emails sent via their call centre. Sure serve lost the part that was ordered to fix the boiler so now going round in a circle again. My husband has copd and this is significantly affecting his health. I have had to take multiple days off work for appointments to fix the boiler for sure serve not to attend. Crack has extended into roof and along length of property in that time. Nothing has been done to renovate the property in 24 years I have been here. We missed out on kitchen and bathroom replacements as we had ‘dropped off the system”when neighbours had theirs done. No new windows .. was told the windows having cracks around the corners would “let the damp out” by a surveyor - we are both in work and good payers but are unable
To maintain a property that is constantly damp and now getting structurally damaged. People at call centres been polite and said they sent emails I would get a reply to but nothing done! Affecting our mental and physical health now and not meeting basic government standards required of a housing association.
I've dealt with a blocked toilet for over a week, a problem that's been recurring for nearly two years due to neighbors flushing inappropriate items. Multiple visits from the housing service and a drainage company have occurred, yet the issue persists. Now, they are suggesting a possible collapsed drain, shifting the responsibility to the water authority, which may impose costs on us. This situation is unacceptable; it poses health risks and should be the landlord's responsibility to resolve. We were promised assistance, but no one showed up, which is infuriating. The lack of accountability and care from the housing service is disappointing.
I used the online chat feature for a gutter repair. My request has been forwarded to the planning team, who will reach out with appointment details. I have the reference number for the job, making it easy to follow up if needed. The chat was efficient and easy to use.
Since my last review, I'm still waiting for the housing service to resolve double charges for insurance that I've been trying to address since April. I frequently receive no response and have to follow up repeatedly, often getting inconsistent answers. They acknowledged the double charge but haven't rectified it. I also requested a detailed breakdown of service charges, but have been ignored. Additionally, I've discovered charges for ground rent that shouldn't exist according to my lease.
Claim your business profile now and gain access to all features and respond to customer reviews.
budgetdog.com
vegogarden.com
newborder.net
www.everclearlv.com
ealing.gov.uk
trustedfunders.com
heirpros.com
master-mind.us
hgchemicals.com
thesmartlearners.online