I placed a 1-star Trustpilot review in 2022 about our parking gates not being fixed. Well, here I am in 2026 and guess what parking gates are STILL not fixed.
Since 2022, the service with Clarion has been beyond shocking for myself and my neighbours. The parking gates for the whole area sit open while Clarion delay, and delay and give excuses on why they are not fixing them.
They have made empty promises around installing ANPR cameras, incorrect details and incomplete systems being sent out to residents for new permits for our car park which we will have to pay for. Shocking new rules for our home car park which are more suited to an office car park not that of a home, they have an inability to contact you back when asked, sending letters telling residents that ANPR cameras are installed when none have been installed.
It is an absolute joke, my neighbours are unhappy, I am fuming every time they mess up and top it all off, they raised our service charges and rent, what services are we paying for?
I have raised a new complaint today and if this is not finally resolved I will be going to the Housing Ombudsman Service.
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