I bought the islim slimming device. After only 5 sessions it stopped working. I emailed customer service who asked me to send a video to prove it was not working. They replied to my video and told me they would send a replacement and refund me 30% of the cost. I accepted the compensation and thanked them. I then recieve another email 3 days later saying that they cannot offer refunds or replacements after 14 days therefore I would need to buy a new one and they could offer me a 50% discount! What a scam!!! They already sold me a product which is clearly not worth the money and faulty, they then reassure me with incorrect information regarding compensation. Then retract their offer and suggest I buy another one. After this do they really think I am stupid enough to give them more of my money for a product that will break after a few uses. Do not buy from them ... all these websites are a scam. If you want to purchase beauty products use a reputable well known company. The websites that pop up on Facebook and Instagram are all cheap products from China that either don’t work or break after a few uses and you have no way of receiving a refund.
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