I placed my order at the beginning of December and immediately tried to cancel after seeing negative reviews. For a month, I've been dealing with unhelpful customer service that sends only automated replies. After three weeks of being told my order would be canceled, I was informed it was too late. Over a month has passed, and my item still hasn't arrived. They also mentioned I have to pay for return shipping to another country, despite their website claiming they are based locally and provide pre-paid labels. They've now refused to honor that promise.
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