Today I experienced a very unprofessional rider by the name Emmanuel. He called me but I missed his call and I returned his call after like 15 minutes later and he said he was in Ngong. I called again at 3:28pm and he was still in Ngong and he told me he has other clients deliveries not mine alone!! In 15 minutes he called asking for directions which I explained to him but he asked for a pin location claiming that my delivery didn’t indicate my location well. In another 10 minutes he wasn’t picking my calls.. after a short while my order had been a signed another rider… he needs to learn how to talk to clients well and communicate if he can’t manage to make the delivery within the stipulated time. This is an order I placed on Friday and up to now I haven’t received my package..
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