Review Time
The service has been extremely poor. I received an incomplete order, and after four days, the rest is still missing. It's impossible to reach customer support, which adds to the frustration! I will not be ordering from them again!
The customer support is extremely disappointing; I received an incomplete delivery, and after four days, the remaining items still haven't arrived. It's impossible to reach the support line, which is incredibly frustrating! I won't be ordering from them again!
This service is very unreliable. I was promised delivery within four hours, yet nothing arrived the next day. There has been no feedback despite multiple attempts to contact them. I'm currently dealing with a health issue and urgently need assistance, but it seems they are more focused on marketing than on their customers' needs.
My experience with this pharmacy was ineffective. I placed an order for medication, but after waiting all night for delivery, I received no response on WhatsApp and calls were dropped. I asked for the location to pick up my order, but after a frustrating exchange, I decided to cancel the order altogether. It felt like they were more interested in profit than in serving their customers. This was my first and last interaction with them due to their poor service.
The claims about nationwide delivery are misleading. I have successfully ordered before, but this time they refused delivery because I was in a different location. They required an additional fee for sending a physical prescription, despite having my records. Their website states they deliver everywhere, which is not true. They should be upfront about their delivery limitations to avoid inconveniencing customers.
Communication was very poor, and my delivery was delayed until the next day without any prior notice. Even after being told it would arrive by 10 am, it came over an hour late. Timely delivery is crucial for medications, and customers should be informed about delivery times.
The service has been very disappointing. My order was delayed by 1.5 days, and I received a call from the rider saying he couldn't deliver due to heavy rain. Ordering through WhatsApp has been a hassle, and I encountered technical issues with the app, yet customer support only directed me back to WhatsApp.
I ordered a product on a Sunday, and the rider initially promised same-day delivery. After a delay due to a bike issue, he assured me it would arrive in the morning. However, when he finally arrived, he seemed agitated and unfriendly, creating an uncomfortable situation. It raises concerns about the professionalism of their delivery personnel.
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MYDAWA is Kenya's first registered online pharmacy. We give you access to thousands of health, wellness and personal care products delivered wherever you are in Kenya.
Order conveniently using the MYDAWA.com website or the MYDAWA Android and iOS mobile apps.
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