The item was supposed to process in 1-5 business days, but it has been 9 days and counting. Extremely delayed, and their response time is slow, with replies only coming in between 1 AM and 5 AM. This has been very disappointing and frustrating. Update: After 15 business days, they still hadn't shipped. I requested to cancel my order three times, but they ignored me, only to respond that it would ship soon. Eventually, I had to dispute the transaction with my bank, and a day later, they provided a tracking number, although they hadn't actually sent it; they just created it. I informed them I wouldn't accept any package, and they later emailed saying they would refund my money. I will not be ordering from them again.
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