I like the platform overall, and customer service is decent.
However, I can't give them a 5-star review until they have a better out of stock system. Several times customers were able to order out of stock items from my shop. Since they do work with several print partners, you can SOMETIMES choose another one that has that item in stock. This is their MAIN process for handling out of stock items. Not good enough.
If they CAN detect something is out of stock in their system, I'm not sure why they can't update that status in my shop. It seems a logical thing to do, right?
But wait there's more!
I ran into another out of stock situation that is unique as well. Even though the order looked like it was in process within MyDesigns, it wasn't being fulfilled. 7 days after the order was in process, I reached out to customer service to see why the order was taking so long to be fulfilled. A day later, customer service informed me that the print partner had the order on hold because they didn't have that product in stock. So, IOW, even their system failed to recognize that that product was out of stock at the print partner.
So now, CURRENTLY, I have a customer waiting an extra week for a product that may or may not be able to be fulfilled because MyDesigns has a very weak out of stock system in place even between them and the print partners apparently.
In my opinion, this is unacceptable. I am on the $50/month plan, and I have two shops connected to the platform. If I knew any of this ahead of time, I would have passed on MyDesigns and used another solution.
IDK what to do, as the rest of their platform is pretty solid and I'm currently too deep into their ecosystem to easily switch. But I still may have to... trashing half a year of work in the process.
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