Review Time
I like the platform overall, and customer service is decent.
However, I can't give them a 5-star review until they have a better out of stock system. Several times customers were able to order out of stock items from my shop. Since they do work with several print partners, you can SOMETIMES choose another one that has that item in stock. This is their MAIN process for handling out of stock items. Not good enough.
If they CAN detect something is out of stock in their system, I'm not sure why they can't update that status in my shop. It seems a logical thing to do, right?
But wait there's more!
I ran into another out of stock situation that is unique as well. Even though the order looked like it was in process within MyDesigns, it wasn't being fulfilled. 7 days after the order was in process, I reached out to customer service to see why the order was taking so long to be fulfilled. A day later, customer service informed me that the print partner had the order on hold because they didn't have that product in stock. So, IOW, even their system failed to recognize that that product was out of stock at the print partner.
So now, CURRENTLY, I have a customer waiting an extra week for a product that may or may not be able to be fulfilled because MyDesigns has a very weak out of stock system in place even between them and the print partners apparently.
In my opinion, this is unacceptable. I am on the $50/month plan, and I have two shops connected to the platform. If I knew any of this ahead of time, I would have passed on MyDesigns and used another solution.
IDK what to do, as the rest of their platform is pretty solid and I'm currently too deep into their ecosystem to easily switch. But I still may have to... trashing half a year of work in the process.
I like the platform overall, and customer service is decent. However, I can't give them a 5-star review until they have a better out of stock system. Several times customers were able to order out of stock items from my shop. Since they do work with several print partners, you can SOMETIMES choose another one that has that item in stock. This is their MAIN process for handling out of stock items. Not good enough.If they CAN detect something is out of stock in their system, I'm not sure why they can't update that status in my shop. It seems a logical thing to do, right?But wait there's more!I ran into another out of stock situation that is unique as well. Even though the order looked like it was in process within MyDesigns, it wasn't being fulfilled. 7 days after the order was in process, I reached out to customer service to see why the order was taking so long to be fulfilled. A day later, customer service informed me that the print partner had the order on hold because they didn't have that product in stock. So, IOW, even their system failed to recognize that that product was out of stock at the print partner. So now, CURRENTLY, I have a customer waiting an extra week for a product that may or may not be able to be fulfilled because MyDesigns has a very weak out of stock system in place even between them and the print partners apparently. In my opinion, this is unacceptable. I am on the $50/month plan, and I have two shops connected to the platform. If I knew any of this ahead of time, I would have passed on MyDesigns and used another solution. IDK what to do, as the rest of their platform is pretty solid and I'm currently too deep into their ecosystem to easily switch. But I still may have to... trashing half a year of work in the process.
I had an amazing experience with MyDesigns' support team! They went above and beyond to provide me with exactly what I needed, even though it wasn’t officially available. Their bulk mockup feature is fantastic, and the customer service is top-notch. Highly recommend for anyone in the print-on-demand space!
MyDesigns.io is an incredible tool for any designer or small business owner! I love how it has sped up my design process and made my workflow so much easier. The AI-powered Vision tool is unbelievably fast and accurate when it comes to generating titles, tags, and other essential details. It’s like having an assistant on hand to help optimize my listings and improve my reach without the extra effort. This platform has truly been a game-changer for streamlining my business. Highly recommended
I've been using My Designs for a while now. I'm sorry to see the negative reviews. This company is pretty amazing! It blows me away how it gets better and better, literally by the week. With any new platform, things can sometimes be clunky, as was the case here when I first started. But when there are quirks with the system, they get on it immediately and are so receptive to comments and suggestions. I don't know of any of other platform doing what they are and streamlining the process of creating listings, mockups, etc., in bulk. It's pretty thrilling! Watch some of the new videos if you want to get excited.
I bought the monthly subscription to test out the website as there are no free trials. After couple of hours of testing out the features I knew already that it would not meet my requirements and cancelled the subscription. Luckily I also blocked them for future payments. This month I received an email and see that they tried 3 times to charge me?! There is also no option to delete your account, cancelling your subscription apparently doesn't work.I saw in other reviews that this also happened to other customers.Please take care of this because this is plain theft!
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