Unprofessional service and lack of communication. To summarize, my mother accidentally entered an extra digit while making a payment a few months ago. Despite our best efforts to reclaim the overpaid amount, the company refuses to refund us. I would consider legal action, but I'm unsure of the proper channels to take. Our last interaction was with a supervisor who assured us a check would be sent within 9 days. However, it has now been over 2 weeks without any sign of the check, and she has not returned our calls despite our requests. It seems like nobody is willing to answer the phone; we’re left to leave messages in vain.
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