It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept thinking "well why did I get the wooden circle then." But whoever emailed me explained it perfectly. They said "you didn't order the rods but all the orders come with the wooden circle " then I completely understood. It looks like my mom and each step was communicated. Constructive criticism: on your website, you may want to explain what time zone your company is in so everyone will understand when the chat feature is up.
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