Don’t book a flight with them.I booked a flight to Ghana, I made 150 pound deposit, I called the next day to make the full payment, I was told by the agent that it wasn’t possible as I had to wait to the due date. The morning of the due date I called to make payment and they told me I was too late and the e-ticket was unavailable. They insisted I selected another ticket which was 1000 pounds more. They offered me a 300 pound voucher. I requested for a refund and they refused saying it was against their policy. I spoke to the manager he also refused to give me a refund and told me he would discipline the agent that didn’t let me pay before the due date. But I still had to pay the extra flight difference. They offered me premium membership but still refused to give me a refund. Eventually they didn’t pick my calls. I would recommend that you contact your bank if you are faced with the same challenge.
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