My experience with the service has been extremely disappointing. The solar panels and battery were installed over a month ago, but the panels aren't connected to either the battery or the inverter. Consequently, the system is completely non-functional. Despite investing in solar energy during peak summer, I'm still relying entirely on the grid and just received a $355 electricity bill, indicating that the system hasn't been properly commissioned. The most frustrating aspect is that this isn't about performance—it's a fundamental installation failure. After payment, communication and urgency dropped significantly, with no clear timeline for completion. Installing equipment without proper connections is unacceptable. A solar system on the roof and an idle battery offer no value to customers. Based on my experience, I cannot recommend this service due to delays, poor communication, and the need to chase after what should be standard in any solar installation.
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My Energy Group is an ISO9001:2015 certified National Provider of Solar PV and Energy Storage, as well as LED lighting solution company covering from residential to full-scale commercial premises. We offer comprehensive and tailor-made solutions that cover design, construction, operation, quality management, support and low-cost finances.
