My experience with the service has been extremely disappointing. The solar panels and battery were installed over a month ago, but the panels aren't connected to either the battery or the inverter. Consequently, the system is completely non-functional. Despite investing in solar energy during peak summer, I'm still relying entirely on the grid and just received a $355 electricity bill, indicating that the system hasn't been properly commissioned. The most frustrating aspect is that this isn't about performance—it's a fundamental installation failure. After payment, communication and urgency dropped significantly, with no clear timeline for completion. Installing equipment without proper connections is unacceptable. A solar system on the roof and an idle battery offer no value to customers. Based on my experience, I cannot recommend this service due to delays, poor communication, and the need to chase after what should be standard in any solar installation.
Claim your business profile now and gain access to all features and respond to customer reviews.
My Energy Group is an ISO9001:2015 certified National Provider of Solar PV and Energy Storage, as well as LED lighting solution company covering from residential to full-scale commercial premises. We offer comprehensive and tailor-made solutions that cover design, construction, operation, quality management, support and low-cost finances.