Review Time
I had a very disappointing experience with the service. The solar panels and battery were installed at my home over a month ago, but the solar panels aren't connected to the battery or the inverter. This means the system is effectively non-functional. Despite investing in solar and a battery system—especially during peak summer—I am getting no benefit. I'm still relying entirely on grid electricity and just received a $355 power bill, which clearly indicates that the system hasn’t been properly commissioned or completed. What’s particularly frustrating is that this isn’t a performance issue; it’s a fundamental installation and connection failure. After payment, the follow-up and urgency significantly declined, with no clear timeline or accountability for completion. Installing equipment without proper connection or commissioning is unacceptable. A solar system on the roof and a battery sitting unused offer no value to the customer. Based on my experience, I cannot recommend the service. Be ready for delays, poor communication, and the need to pursue completion of work that should be standard in any solar installation.
My experience with the service has been extremely disappointing. The solar panels and battery were installed over a month ago, but the panels aren't connected to either the battery or the inverter. Consequently, the system is completely non-functional. Despite investing in solar energy during peak summer, I'm still relying entirely on the grid and just received a $355 electricity bill, indicating that the system hasn't been properly commissioned. The most frustrating aspect is that this isn't about performance—it's a fundamental installation failure. After payment, communication and urgency dropped significantly, with no clear timeline for completion. Installing equipment without proper connections is unacceptable. A solar system on the roof and an idle battery offer no value to customers. Based on my experience, I cannot recommend this service due to delays, poor communication, and the need to chase after what should be standard in any solar installation.
The installation of the heat pump hot water system had some positives—the plumber and electrician arrived on time. However, neither knew how to program the heat pump. After several discussions, I received a text with a link to a YouTube video on how to operate the system, which was described as 'easy.' The video covered temperatures, but I couldn't figure out how to adjust it. I also asked about turning off the system while on vacation, but the response was to contact the manufacturer. I've reached out to them, and they promised to get back to me soon. The system was installed on October 18, 2022, yet I received an email weeks later asking if I was still interested in installation. Additionally, the electrician mistakenly connected my oven to the hot water system, causing issues. They have come to fix it, but overall, it feels like the service wanted the business but took little responsibility.
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My Energy Group is an ISO9001:2015 certified National Provider of Solar PV and Energy Storage, as well as LED lighting solution company covering from residential to full-scale commercial premises. We offer comprehensive and tailor-made solutions that cover design, construction, operation, quality management, support and low-cost finances.
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