The installation of the heat pump hot water system had some positives—the plumber and electrician arrived on time. However, neither knew how to program the heat pump. After several discussions, I received a text with a link to a YouTube video on how to operate the system, which was described as 'easy.' The video covered temperatures, but I couldn't figure out how to adjust it. I also asked about turning off the system while on vacation, but the response was to contact the manufacturer. I've reached out to them, and they promised to get back to me soon. The system was installed on October 18, 2022, yet I received an email weeks later asking if I was still interested in installation. Additionally, the electrician mistakenly connected my oven to the hot water system, causing issues. They have come to fix it, but overall, it feels like the service wanted the business but took little responsibility.
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My Energy Group is an ISO9001:2015 certified National Provider of Solar PV and Energy Storage, as well as LED lighting solution company covering from residential to full-scale commercial premises. We offer comprehensive and tailor-made solutions that cover design, construction, operation, quality management, support and low-cost finances.
