I had a very disappointing experience with the service. The solar panels and battery were installed at my home over a month ago, but the solar panels aren't connected to the battery or the inverter. This means the system is effectively non-functional. Despite investing in solar and a battery system—especially during peak summer—I am getting no benefit. I'm still relying entirely on grid electricity and just received a $355 power bill, which clearly indicates that the system hasn’t been properly commissioned or completed. What’s particularly frustrating is that this isn’t a performance issue; it’s a fundamental installation and connection failure. After payment, the follow-up and urgency significantly declined, with no clear timeline or accountability for completion. Installing equipment without proper connection or commissioning is unacceptable. A solar system on the roof and a battery sitting unused offer no value to the customer. Based on my experience, I cannot recommend the service. Be ready for delays, poor communication, and the need to pursue completion of work that should be standard in any solar installation.
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My Energy Group is an ISO9001:2015 certified National Provider of Solar PV and Energy Storage, as well as LED lighting solution company covering from residential to full-scale commercial premises. We offer comprehensive and tailor-made solutions that cover design, construction, operation, quality management, support and low-cost finances.
