The customer service team assigned a representative to my request on January 1st. I submitted all necessary information right away, but faced three weeks of complete silence and several ignored emails. When I followed up with the store, I was informed that the representative was 'away'. In any professional environment, setting up an auto-reply is a basic expectation. Using 'being away' as an excuse for weeks of inaction is unacceptable. It appears that this individual lacks fundamental workplace skills and professionalism. The management should seriously evaluate whether this person is suitable for a customer-facing position; she is clearly unqualified. I only received a response after escalating the issue and indicating my intention to involve consumer protection agencies. This is truly a disappointing level of service.
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