Review Time
Terrible experience. My order has been stuck for nearly two weeks. Customer support is unhelpful and keeps asking me to wait indefinitely. Save your money and shop elsewhere until they fix their logistics
I lost my Apple Airpods Pro on Sunday 8/2 when shopping in Sydney City area, I thought to give it a try to search the shop went to see if I could get it back. Myer customer service lady (Level 2) Rose and Makerita from Hub help me. I am so happy when I get my airpods back. Thank you so much Rose and Makerita!!! Your kindness are very much appreciated!
requested a refund for a damaged Tefal wok and received an email that it was processed and would be in my account within 3-5 business days, and then got an email saying another Tefal wok was 'on its way’,tried the chat line but hopeless as just went in circles on how to return goods. I emailed the problem of the two conflicting messages twice but no reply to either. Tried to phone yesterday but after waiting nearly half an hour I was cut off. Was subsequently disconnected twice more. Told today as call connected that, as I had initially asked for exchange in first phone call, the exchange button had been activated. However, at the end of that phone call I had said to send me the return slip but I hadn’t yet decided if I wanted a refund or exchange. Decided I didn’t want a wok that dented so easily so wrote on return slip I wanted a refund. After long phone call today I was told wok to arrive today and no matter what I wrote or emailed I wanted, what button the agent pressed overode my requests. Supervisor to check my emails and return note and ring me back but so far no record there of any of those. To return the new wok, yet to arrive, means another request for a return slip and a trip to the post office. Hours of my time wasted. Beware the Myer refund process!
The customer service team assigned a representative to my request on January 1st. I submitted all necessary information right away, but faced three weeks of complete silence and several ignored emails. When I followed up with the store, I was informed that the representative was 'away'. In any professional environment, setting up an auto-reply is a basic expectation. Using 'being away' as an excuse for weeks of inaction is unacceptable. It appears that this individual lacks fundamental workplace skills and professionalism. The management should seriously evaluate whether this person is suitable for a customer-facing position; she is clearly unqualified. I only received a response after escalating the issue and indicating my intention to involve consumer protection agencies. This is truly a disappointing level of service.
I had a very disappointing experience with an online order recently. As a member for nearly 15 years, my first online order was on December 7, 2025, since I usually preferred shopping in-store. I ordered a Dyson Air Multiplier AM09 and was initially excited. However, I was let down by the company's unusual processing. On December 7, I placed my order and made my payment. The next day, I received an email confirming shipment, an invoice from the product manufacturer, and a tracking link. Since then, there has been no progress or updates. When I contacted the delivery service, they informed me that no shipment had been assigned to them. On December 18, I reached out to the customer service team, who mentioned there was a blockage that would be resolved shortly, but I received no further information. Before the business closed on December 24, I contacted them again, but they could only offer a vague explanation for the delay and mentioned they'd refund my payment. I expressed my desire to still receive the product and that I could wait until after the holidays, but they proceeded with the refund that same night, which I still haven't received. This has been quite frustrating, and given this experience, I doubt I'll order online again or even maintain my membership. It's been one of the worst feelings I've encountered.
The location has consistently had a negative reputation due to the staff being quite rude and unhelpful. The young male employees in the menswear department are especially lacking in assistance, showing little regard for customer needs.
I purchased a coffee machine as a Christmas gift for my son. The company mistakenly sent it to an outdated address. I informed both the company and the delivery service about the error, and they assured me it was resolved. However, a week later, I received an email stating it had been delivered to the wrong location. I checked the old address, but the resident confirmed nothing had arrived. After numerous emails to the company and the delivery service, both have abandoned the issue. I'm now out $450 for my disabled son, who just wanted to enjoy making coffee for everyone this Christmas. Thanks a lot, company.
One star for poor service. The retailer relies on a courier service that is notoriously unreliable. There has been no response to emails or phone calls. All four orders were not delivered and were sent back after three weeks. I'm still awaiting a refund with no communication. Well done on the service. Farewell to local retailers.
I ordered a mattress that was delivered on December 2. Unfortunately, it arrived damaged. I filed a complaint the same day, but the issue remains unresolved. I've made multiple calls to the support team, and they keep assuring me it will be sorted out 'shortly,' yet two weeks later, I still have the damaged mattress in its broken box sitting in my living room.
If I could rate this lower than 1 star, I would. I ordered a pair of shoes and received the wrong ones. I understand it's the holiday season, so I tried again, but I ended up with the same incorrect pair. The customer service is unhelpful and indifferent. I will never purchase from this seller again.
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Myer Store - Women's Fashion, Men's Fashion, Cosmetics & Homewares Online. Showcasing the Season's Best Styles & From the Best Designer Brands. Perfect Gifts From Myer Gift Store.
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