requested a refund for a damaged Tefal wok and received an email that it was processed and would be in my account within 3-5 business days, and then got an email saying another Tefal wok was 'on its way’,tried the chat line but hopeless as just went in circles on how to return goods. I emailed the problem of the two conflicting messages twice but no reply to either. Tried to phone yesterday but after waiting nearly half an hour I was cut off. Was subsequently disconnected twice more. Told today as call connected that, as I had initially asked for exchange in first phone call, the exchange button had been activated. However, at the end of that phone call I had said to send me the return slip but I hadn’t yet decided if I wanted a refund or exchange. Decided I didn’t want a wok that dented so easily so wrote on return slip I wanted a refund. After long phone call today I was told wok to arrive today and no matter what I wrote or emailed I wanted, what button the agent pressed overode my requests. Supervisor to check my emails and return note and ring me back but so far no record there of any of those. To return the new wok, yet to arrive, means another request for a return slip and a trip to the post office. Hours of my time wasted. Beware the Myer refund process!
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