The package was not delivered. After I reached out, I was told my address was insufficient and incorrect?! I responded with a photo of the address used for this order, along with my driver's license address and recent mail, all showing the same information! I tried to prove my address is correct, but they still asked me to provide it again, which would yield the same result. I ordered it as a Christmas gift, and now, due to this confusion, I won’t receive it before Christmas. To make matters worse, their follow-up email was identical to the previous one, still claiming my address is wrong or insufficient!!! It also stated that if I do not resolve this with the carrier in 7 days, it will be returned, and I will incur extra charges for redelivery?! This is clearly a mistake between the company and the carrier, as my package, with a valid address, should have been delivered. They need to take more responsibility for resolving this with their carrier.
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