I ordered personalised boxers for my partner early December and paid extra for quick delivery. I got an email saying “ failed delivery” stating my address was incomplete/incorrect. I contacted them and they were requesting extra money to redeliver , which I refused to pay. It’s now 9 weeks on and at least 10 emails in, I keep being told they are waiting on the item being returned to them to resend. Most recent email saying they’ll redo the order and deliver. No offer to refund and many of the emails said the same thing, auto-generated. I don’t think I’ll ever get my order or see a refund! I’d definitely not recommend buying from this company!
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