I have used this service twice, and both times were a major disappointment. Here is why you should look for another florist:
Delays: Both orders were delivered with a 3-day delay. For a flower delivery service, this is unacceptable as the occasion is usually time-sensitive.
Deceptive Photos: They do not show you the bouquet before shipping. When I insisted on seeing it, they sent me a "fake" stock photo that didn't represent my actual order.
Visual Mismatch: The bouquets look nothing like the pictures on the website. Even the wrapping paper was completely different and much cheaper looking.
Missing Items: On my first order, they "forgot" the paid personalized letter. On my second order, they did not deliver the teddy bear I paid for.
Fake Promises: Their "Senior Manager" promised a refund for the missing items within 1-2 days. It’s been much longer, and I have received nothing but silence.
This company is not a bridge for your feelings; it’s a black hole for your money. If you are sending flowers to loved ones (especially from abroad, like I did from Kazakhstan to Scotland), find a reliable local florist instead.
Order Numbers: s1021699 and s1028535
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