I placed a birthday gift order for my elder sister for delivery on 14th February, choosing the “Soft and Creamy Combo” with a 1 Kg Black Forest cake flavour and flowers (Combo). This was a special occasion, and the expectation was basic accuracy and professionalism. Instead, the company delivered a Pineapple cake a completely different product, and to make matters worse the cake arrived without the birthday message that was clearly specified during online ordering. This alone ruined the purpose of a birthday surprise.What is even more unacceptable is the billing practice. A ₹20 tip forcibly added to the order without any option to decline which is outrageous as tips are meant to be voluntary and earned, not imposed for substandard service. On top of that, an additional ₹49 delivery charge was applied even though their own website clearly advertises FREE delivery must check FAQ page. This is misleading and feels like a deliberate attempt to extract hidden charges after checkout which generally customers overlook before ordering.I reported the issue the same evening and posted a 1-star review, yet there has been no response whatsoever—no call, no email, no apology, no attempt to resolve the issue and my review as well isn't available on the website itself. The complete silence from their support team reflects a total lack of customer empathy, accountability, and professionalism. If a company cannot even acknowledge a mistake on a birthday order, it seriously calls into question how they operate as a business.This experience goes beyond poor service and enters the territory of unfair trade practices—wrong product delivery, ignored instructions, forced tipping, and undisclosed charges. I am escalating this matter on multiple consumer review platforms and will proceed with Consumer Court if required. I strongly advise others customers not to trust this company with important occasions. Reliability and honesty are non-negotiable, and this company failed on both counts.
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MyFlowerTree delivers over 1200 orders a day and growing.
Our values haven't changed since those days, we're still on our way to make it a highly valuable and reliable brand. We love our customers who trust us with their important occasions. We take this responsibility very seriously.
