Review Time
I had a delivery for a cake and flowers for my relatives anniversary. As it was on Valentine’s Day I checked on the website and found out they will deliver it .
Inspite of the tracking showing that the bouquet and cake were out for delivery it did not reach . I kept calling and finding out but there was no sign of delivery. Next day they called me after I raised a complaint through their AI assistant and it was almost afternoon. I asked then the reason for delay so they just told me they could not reach the contact numbers provided which is a lie as I had given them 2 working contact numbers and I myself had called so the numbers were very much reachable . Inspite of asking when the bouquet and cake will be delivered they simply said that I will know when it does through their tracking . They also gave lame excuse of not having received the picture for the cake inspite of uploading it twice and double checking it .
The cake and flowers reached late evening the following day . The flowers were dry and wilted and one flower was missing as well . Will not try them again as they do not have the basic courtesy to respond or apologize and make bad excuses for not delivering on time .
Worst possible experience. A delivery scheduled for 14th February was NEVER attempted and they shared a FAKE 'unable to contact recipient' email to cover up. Auto rescheduled the delivery for the next day, sent me a 'delivery confirmation' while the recipient received nothing, no contact from anyone or any parcel left anywhere in the building. Absolutely horrible experience, DO NOT PLACE AN ORDER WITH THESE PEOPLE! THEY WILL LIE TO COVER THEIR ASS AND THERE IS NO WAY TO CONTACT THEM
Horrible experience, customer care number and email is bouncing back
False order updates - there tracking shows they attempted to make a delivery but we never got a call or update please don't use them
My flower Tree is a big fraud company
Never order anything as they don’t deliver and take money in advance
I have ordered yesterday paid ₹ 2109 but the order is not delivered yet and when I am tracking my order now it shown it will deliver today when the event is over and we are leaving the place who will collect the order
Iam going to lodge complaint in consumer forum and police too
My Flower Tree are so fraud. They are not attempting and not calling not updating. Not even returning my money and cancelling the order. It's been more than 24 hours when the delivery was supposed to happen. But no response is cane after multiple calls and messages. The occasion was over and I had a sorry figure to show. Will not advice to order from this in future.
Awful service.Don't ordered from this website.I have order something for my wife and suppose to be deliver yesterday and still not delivered.They don't have customer service its just waste of money.Also please note you can't cancle the orderIt's loke they scamming.Please don't ordrr
Unethical, non comitant and absolute liars. For last 14 years of my marriage it was first time I trusted this lowly company and couldn't wish my wife a happy Valentines day. Ordered cake and flowers and they assured delivery which they never did on time, not for an entire day. When it made any sense.
I placed a birthday gift order for my elder sister for delivery on 14th February, choosing the “Soft and Creamy Combo” with a 1 Kg Black Forest cake flavour and flowers (Combo). This was a special occasion, and the expectation was basic accuracy and professionalism. Instead, the company delivered a Pineapple cake a completely different product, and to make matters worse the cake arrived without the birthday message that was clearly specified during online ordering. This alone ruined the purpose of a birthday surprise.What is even more unacceptable is the billing practice. A ₹20 tip forcibly added to the order without any option to decline which is outrageous as tips are meant to be voluntary and earned, not imposed for substandard service. On top of that, an additional ₹49 delivery charge was applied even though their own website clearly advertises FREE delivery must check FAQ page. This is misleading and feels like a deliberate attempt to extract hidden charges after checkout which generally customers overlook before ordering.I reported the issue the same evening and posted a 1-star review, yet there has been no response whatsoever—no call, no email, no apology, no attempt to resolve the issue and my review as well isn't available on the website itself. The complete silence from their support team reflects a total lack of customer empathy, accountability, and professionalism. If a company cannot even acknowledge a mistake on a birthday order, it seriously calls into question how they operate as a business.This experience goes beyond poor service and enters the territory of unfair trade practices—wrong product delivery, ignored instructions, forced tipping, and undisclosed charges. I am escalating this matter on multiple consumer review platforms and will proceed with Consumer Court if required. I strongly advise others customers not to trust this company with important occasions. Reliability and honesty are non-negotiable, and this company failed on both counts.
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MyFlowerTree delivers over 1200 orders a day and growing.
Our values haven't changed since those days, we're still on our way to make it a highly valuable and reliable brand. We love our customers who trust us with their important occasions. We take this responsibility very seriously.
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