Already made a complaint relating to this. A reply to trustpilot doesnt result into a solution. Please attend to this. Please take a look at your website, method of payment and if the payment is declined etc - DONT deliver!
unethical business behaviour - unclear subscription/ chat support person didnt know what was included in the selection
I have ordered vegetarian only previously. I was trying to use them again and was looking for 1 person option, I was confused with the page and opened a chat support button. I tried to follow their advice and play around but the chat crash. I refreshed the page and the chat was gone so I left it at that. Next thing I know is receiving a delivery. I found it 3 days later at my place as I wasnt expecting it, informed them this was a mistake but they sent it to baycorp. I reached out to them again to inform that i had adviced them of what had occured but they are asking me to contact baycorp. My history shows I ordered vegetarian, my chat shows I ordered vegetarian or looking for that option, I emailed to advise them of the same but they say I have to pay .Unethical business behaviour!
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My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim
