Review Time
Already made a complaint relating to this. A reply to trustpilot doesnt result into a solution. Please attend to this. Please take a look at your website, method of payment and if the payment is declined etc - DONT deliver!
unethical business behaviour - unclear subscription/ chat support person didnt know what was included in the selection
I have ordered vegetarian only previously. I was trying to use them again and was looking for 1 person option, I was confused with the page and opened a chat support button. I tried to follow their advice and play around but the chat crash. I refreshed the page and the chat was gone so I left it at that. Next thing I know is receiving a delivery. I found it 3 days later at my place as I wasnt expecting it, informed them this was a mistake but they sent it to baycorp. I reached out to them again to inform that i had adviced them of what had occured but they are asking me to contact baycorp. My history shows I ordered vegetarian, my chat shows I ordered vegetarian or looking for that option, I emailed to advise them of the same but they say I have to pay .Unethical business behaviour!
I have ordered vegetarian only previously. I was trying to use them again and was looking for 1 person option, I was confused with the page and opened a chat support button. I tried to follow their advice and play around but the chat crash. I refreshed the page and the chat was gone so I left it at that. Next thing I know is receiving a delivery. I found it 3 days later at my place as I wasnt expecting it, informed them this was a mistake but they sent it to baycorp. I reached out to them again to inform that i had adviced them of what had occured but they are asking me to contact baycorp. My history shows I ordered vegetarian, my chat shows I ordered vegetarian or looking for that option, I emailed to advise them of the same but they say I have to pay .Unethical business behaviour!
The food is good and deliveries are mostly on time, but the customer service is poor and the website design is atrocious. Before signing up, they can't tell you what food is available. And when you sign up they want your credit card details BEFORE they tell you how much it'll cost, and no point do they even mention WHEN you'll be charged for it. Of course all this information is available in the FAQs section, which is inaccessible unless their AI directs you to it to answer your question. You can choose your meals, which is great, but there's no reminders of WHEN you can choose your meals. And the idea of a box of random fruit is good, but can't order just one box. It comes EVERY week. You can of course edit your orders for future weeks to remove it, but that removes it from the week you ordered it so you have to physical wait a week and remember to edit your order. So frustrating.
Terrible customer service experience after signing up to a misleading promotion. We were subsequently unable to cancel the delivery and forced to pay full price, having not been given any warning that we were not eligible for the promotion until the order was locked in. Would never order from them again considering these terms and their right to remove promotions with no warning.
The food is good and deliveries are mostly on time, but the customer service is poor and the website design is atrocious. Before signing up, they can't tell you what food is available. And when you sign up they want your credit card details BEFORE they tell you how much it'll cost, and no point do they even mention WHEN you'll be charged for it. Of course all this information is available in the FAQs section, which is inaccessible unless their AI directs you to it to answer your question. You can choose your meals, which is great, but there's no reminders of WHEN you can choose your meals. And the idea of a box of random fruit is good, but can't order just one box. It comes EVERY week. You can of course edit your orders for future weeks to remove it, but that removes it from the week you ordered it so you have to physical wait a week and remember to edit your order. So frustrating.
Easy to order, i can’t order as a single person, so it means ordering for 3 nights of 2 person meals.The meals are healthy & nutrient rich.They’re better than food is fresh & remain so with the appropriate storage techniques. I didn’t waste food, unlike other similar companies.They’re better than other companies that offer a similar service.
I ordered My Classic Christmas food bagfor 2025. I was a little dubious re costand quantity. Starting from delivery of updating me on ETA throughout the morning. The quantity and quality of the ingredients was excellent exceeding expectations- recipes were easy to understand and delicious. There was also food left over for the next day. I thank you “team” for a wonderful experience and money well spent overthe Christmas. I will hopefully not change anything next year. Many thanks
Worst service ever, second time in a row they take money of my account even after canceling my subscription, and when i did order 3 consecutive weeks , all 3 parcels came within 4 days , so I ended up throwing most of the food ! Will never ever buy again .And im still going backwards and forwards about this as thet still get money out of my account even after emailing them .
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My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim
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