I bought the Hero Charm Hoops Midi Earrings in November and struggled to close the clasp on one of them. I contacted customer service and quickly received a replacement, which I appreciated. However, after wearing the new pair three times, I'm facing the same clasp issue with both earrings. I've nearly lost them along with a charm! Clearly, there's a manufacturing flaw with this clasp type. I've emailed them again today and await a reply, but I'm not confident that a replacement won't have the same problem.
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