Regarding my order, the customer service from this company is extremely lacking, indicating they can't manage their order volume. I received my parcel but the charms were missing. I reached out to customer service, and they promised replacements and a goodwill gesture, which I appreciated. However, nearly two weeks later, I still haven't received the missing charms. The tracking indicates they were supposed to be sent, but they were never dispatched. There’s no effective customer service via phone or chat, and the email responses take two days without resolving my issue. I need these charms for a gift and I'm left frustrated with no alternative but to keep emailing. Meanwhile, they keep sending marketing emails trying to sell me more, despite not fulfilling my original order! I would recommend avoiding them, and even when I finally receive my charms, I doubt I'll order again due to this hassle.
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