I genuinely love this brand, but the customer service has been disappointing lately. I ordered several pieces on sale, and three weeks later, they still hadn't arrived. I reached out to inquire about their status and whether I could get a refund if they were lost. I sent multiple messages without any response. Eventually, I received a refund without any communication, which annoyed me as I would have liked to reorder or at least know what happened. It's rude not to respond, in my opinion. While I love the products, I won't be ordering again because I can't risk a repeat of this experience.
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