I had a Teledoc consult on 10-28-24 for a sleep apnea test. I was told I was covered through my insurance and I would only owe for the $45 consult. I only did the test because I had met family deductible for the year and I wanted to do an at home sleep study so I can get what I need to get a CPAP machine from insurance. Got the results back saying I did not have sleep apnea! Can't be true. They filed another $377 to insurance on 11-25-24 for the test result I'm assuming. In July of '25 I receive an email saying I owe them $112 for my part. I asked multiple times for someone from the billing dept. to call me directly. They would only respond through text and send me a PDF of my EOB. Called again on 7/7, 7/8 and 7/17. I was told billing would reach out to me. No call. I get another billing email from Allegiance Group (a Medical billing collections company) 0n 8/12/25 saying I owed them. I called them yet again and they say I need to reach out to my insurance to see what's wrong. I call BCBS of Texas and they inform me GEM sleep is out of network! I would not have done it in the first place if it was not in network. So now I'm waiting for the billing dept. to call me back yet again. And now I have to do another sleep study after reading others commenting on how inaccurate the study is and I will probably have to meet deductible again. Thanks GEM Sleep now I will be out more money. I would not recommend you do business with this company. Edit for response from GEM: As of 8/18/25. I was contacted at the end of last week from someone at GEM sleep (no one from the billing dept still). Apparently, my results were sent to a Dr. Singh who was not "credentialed" for the state of Texas and not in-network which is why I am being charged. I was told this was being looked at by upper management. To keep this from hitting my credit I will have to call them each month to put a freeze on my account which is a crazy. I am waiting to hear how this will be handled. I expect a call from the billing the dept.
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GEM SLEEP is a virtual clinic specializing in the diagnosis, treatment and support of Obstructive Sleep Apnea.
