My shipments arrived at the MyGermany warehouse on 25.05.2025 and were divided into three packages. One package was shipped, but although the payment was taken, I never received any update and the package never arrived, so I had to cancel it. Even after canceling it, the shipping fee was never refunded.After that, one of my packages completely disappeared from my account, and the remaining two return requests have not been processed for months.I tried to contact customer support many times, but I never received a response.Even worse, I was charged storage fees despite not receiving any service.After 7 months of waiting, I still have no solution. I no longer want any return shipment — I just want to pick up my items directly from the warehouse, but I still cannot get any assistance.This has been a very disappointing and stressful experience.Yasin Cem POLATACCOUNT NUMBER: 52471738
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
