I am extremely disappointed with myGermany. They NEVER follow my instructions, and my packages arrived damaged without any compensation. The website provides a text box for specific shipping instructions, but they clearly never read it.Here’s my experience:- 5 August 2025 – I submitted very clear instructions: ship all items in their original packaging to protect fragile goods and preserve warranty claims. For one order, I even specified the seller’s outer box was required. Despite this, my instructions were ignored.Later that day – They replied that it “wasn’t possible” because the original packaging would be “damaged.” This made no sense since the photos that provided by them in my account clearly showed intact boxes. I immediately asked for clarification, especially for fragile items like a padel racket.- 6 August – They claimed there were “no original boxes,” only plastic bags and bubble wrap. Photos again proved otherwise. Instead of acknowledging their mistake, they dismissed the packaging as “shipping boxes” and admitted their team had already thrown them away without my concerned.- 8–13 August – I sent multiple follow-ups, requesting proper repacking with bubble wrap and filler, photographic proof before shipping, and written confirmation of compensation if items were damaged. Their only reply? A €20 voucher for a future shipment, insulting given the risk, cost, and wasted time.Worse part, they delayed responding to my emails, and in the meantime, they charged me storage fees for a problem they themselves created. This feels like a trick to make customers pay extra. I asked them to waive this fee, and of course they are ignoring me again.In the end, my items were shipped without the original protective packaging, leaving me to bear the full risk. Weeks of delays, dismissive replies, and refusal to take responsibility made this an exhausting and costly experience.This is not the first issue I’ve had with them, but it will be the last. The lack of professionalism, accountability, and basic customer care make it impossible to recommend them f you value your items and peace of mind, NEVER use their service, there are far more reliable alternatives out there.
Claim your business profile now and gain access to all features and respond to customer reviews.
myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
