Update 28/02/2024:Re-amending to 4 stars. All previously posted complaints were resolved when raised to management who to their credit apologised and expediently corrected for the mix-up. 2 days ago I received the consolidated shipment containing many individual parcels in perfect condition. Shipped via DHL Economy and received in 10 days which is quite fast for Germany to Australia. I am reluctant to restore the original 5 stars due to the copious back and forth emails. However myGermany is a solid and good company that do deliver in the end. After 4 shipments with the company I always receive everything in perfect condition and they do take customer complaints seriously.Update 24/11/2024:Unfortunately too many issues with myGermany and therefore i am amending my previous 5 star review to 3 stars overall (therefore this is a 1 star review).They either refuse to properly read emails or apply ridiculous markups to shipping costs. I requested to ship items within Germany but they insist I am shipping the goods internationally. In addition ridiculous shipping for a 1 kg package within Germany. Expected to pay ~108 EUR domestic! I previously used this company all the time but will likely avoid in future.
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
