mygermany.com

If you want to waste your money and…

***Update*** September 8, 2025 and zero communication from myGermany. Do not use this company!*** Update*** Now it is June 6, 2025 and still no resolution and no communication. Do not use this company!*Update - Still no communication, no resolution. It's great that my Germany posted a reply, but unfortunately there has been no further communication. **If you want to waste your money and time, try using MyGermany to ship your items. The consolidation and repacking service is horrible. I paid for the highest level of packing protection and messaged them about making sure the items were packed well. The items that they packed for me arrived in a cobbled together box with banding used to hold the various pieces of cardboard together in some sort of box like shape. The items inside this makeshift package were smashed into little pieces. I immediately contacted the company to notify them of the damages to order# pSD1638901 and to start a shipping damage claim. This is when communication suddenly became non-existent. The customer service rep Dora advised me to contact the claims department. The claims department never did respond with any sort of claim form or information about status. I finally got Dora to at least tell me what exact info they needed from me to start the claim and I was able to provide that through the chat feature online and provided it directly to her. I then repeatedly followed up with emails and calls (of which no one answered). I spent months trying to get claim status information from this company and got complete silence in return. I emailed the president of the company and got no response either! Beware of using these people! They just take your money.

Date of experience: Mar 25, 2024