I love using myGermany, and I've shipped over 15 boxes, but recently, their service has started to decline. Whenever I email with questions or need help resolving issues (like missing pictures, further instructions, missing packages etc), it takes a week to get a response that is incomplete or not helpful. I think communication could be better, such as providing notice that a major shipping carrier like UPS is no longer an option or that shipping rates are increasing or decreasing.I hope myGermany will add more employees to their customer service and consolidation team to improve the experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
