UPDATE:After scouring the internet, we managed to get in touch with the CEO via email who finally made things start moving again. Christian has been great in pushing the team to expedite the delivery and we have received our items in time for our second child’s arrival. The process is indeed easy but the initial experience was unfortunately soured. This is a legitimate company with some great potential but they require some revamping in procedures and/or staff training to prevent these incidents and experiences. Christian, thank you for following up with us. You are the sole reason I am adding 3 stars to my original review in hopes that there is a change in the business flows. I hope and wish you and your company the very best of success. I do hope to do business again with you in future, with much less trouble of course. Cheers & thank you. INITIAL:My customer number is ****3901. I used MyGermany to purchase and forward a bed back in December. It has now been over a month, and there is still NO update on the status of the bed on my account page or anywhere else. I emailed the merchant and they managed to confirm that there was an order by myGermany Concierge and that it was delivered to them on Jan 10th. I understand Christmas is just over, but how many weeks does it take to reply emails and calls? We are okay with delays but some replies are required to manage expectations (i.e. we are busy with backlogs, or customs are delayed)This level of service is completely baffling. This experience, which started out great with prompt replies on inquiries, has been nothing but frustrating and disappointing after payment has been made. And now, with a newborn on the way in a few months, we are in limbo wondering if we should look for another bed for our toddler who is eagerly awaiting her new bed, or do we wait for this one. Or do we end up with 2? Please get back to us Dora, Kate, Johanna & team.
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
