We have been working with this company for some time. While their service and response time were never exceptional, it was tolerable—until our most recent experience, which was unacceptable on every level.In our latest order (chocolate marshmallow products), they stored our goods in their warehouse for over a month during extremely hot weather, despite our repeated requests for urgent dispatch. Our follow-up emails were ignored or responded to with long delays—often more than a week. Excuses were given, but no real action was taken.When they finally shipped the goods, they charged us a fee that was **35% higher** than the typical rate without justification. Worse, the product arrived completely **melted and spoiled**, causing us a loss of **over €2,000**.We submitted several claims to their claims department, all of which were **ignored**. Additionally, they continued to charge us for a **premium monthly plan**, **even after we formally canceled and they confirmed the cancellation**. This is not only unethical—it borders on fraudulent behavior.I strongly advise others to **avoid doing business with this company**. They have shown themselves to be **unreliable, unresponsive, and untrustworthy**.
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
