mygermany.com

what a nightmare!

what a nightmare!ordered a lawnmower robot through their concierge service for delivery to thailand. initial email contacts were promising, so I sent them 2,800 euros to cover cost of item, concierge fee and freight to thailand. after that, communication was a one way stream. I received some pictures of the item showing that they ordered and received it, but zero explanation of what the next step would be. email inquiries met with silence. after about two weeks I had it and informed them that I would request a charge back through my credit card company and report them to the police. then all of a sudden I got a message that dhl shiping had been arranged. when i asked for a tracking number, it took a few more days until I received that. several days later I checked with dhl who informed me that the shipment was created but no pick up had been requested. email to myG again, who assured me that it had been picked up. dhl still didn't have a request for pick up. i told myG that i had it with their run around and lies and that I had informed my bank to initiate a charge back.a week later, i suddenly received a notification from dhl that a delivery was headed my way. obviously myG's bank informed them of the charge back request and they needed to provide shipment details. customs in thailand was another hurdle because no proof of purchase was submitted by them - a concierge service would have provided that. I finally was able to get it cleared and shipped to my place. the whole ordeal took 7 weeks instead of maybe two, generously speaking. not once did I hear from the so called concierge, who took a 10% commission. stay away from this business unless you're a masochist!

Date of experience: May 28, 2025