My experience was a mixed bag.The good:* The customer support team answered my email very quickly and helped* The process to get something sent to MyGermany then choose what you want to do with your package is reasonably straightforward and the options are all clearly priced which is nice* They shipped really quickly once they had the parcel which was great! The bad:* The website is very old, it made me wonder first time I looked if it was a scam but I think it's just been around for a long time, they could do with a UI refresh* I understand MyGermany must have a huge backlog of items but I waited over 2 days for my expensive item and nothing showed on their website. When I hit 50 hours since delivery I emailed support who told me 24 to 48 hours was usual. After I clarified my long wait time my parcel suspiciously appeared in the portal an hour later. Perhaps a coincidence! If not for the long wait and email exchange this would have been a 4 or maybe 5 star experience.
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
