I hate to write such reviews to companies, especially in the logistic business since I have many years of experience in this field, and I know how hard it can be. However, this company has one of the worse customer service I have ever encountered. I had a package delivered to them and have not been able to get them to respond to me for over 10 days! I even tried pinging their CEO on linkedin, with no luck. I tried calling them and you get an automatic answering machine, where I left a voice message with no one responding.Update:After a few weeks I was contacted by their CEO Chris and things started moving much faster and better. I also worked with Dora who was very responsive. Yesterday I am happy to say that my packaged arrived to my house after close to two months, but better late than never.Will I use their service again? I am not sure I would, but I will say that maybe my bad experience was due to Chris the CEO being on vacation and the fact that what I needed shipped and the location where not the usual stuff they work on. Either way I hope they will work on dramatically improving their support communication skills and speed.
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
