I ordered a 52 lb adjustable dumbbell from MyGymUSA on August 29, 2025 to match an identical dumbbell I had previously purchased from them. Because of our budget, we purchased the dumbbells one at a time with the expectation that they would match.
When the second dumbbell arrived, it was not the same model that was advertised on the website or shown in the order confirmation. The design and weight settings were different, making it impossible to use together with the first dumbbell as a matching set.
I contacted the company on September 11, 2025 and sent photos showing the mismatch. Over the next several months, I followed up many times requesting either a replacement that matched what was advertised or a refund. Each time I was told the issue was being checked with their shipping department.
After about six months, the company finally responded that the original item was out of stock and that they had replaced it with something “similar.” This substitution was made without notifying me beforehand or asking for my consent, and they stated they could not provide a replacement or refund.
Unfortunately, this means I paid for a product advertised on their website but received a different one, and the issue remained unresolved after months of communication.
I’m sharing this experience so other buyers are aware of the potential difficulty resolving an issue if the item delivered does not match what was advertised.
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