Review Time
I ordered a 52 lb adjustable dumbbell from MyGymUSA on August 29, 2025 to match an identical dumbbell I had previously purchased from them. Because of our budget, we purchased the dumbbells one at a time with the expectation that they would match.
When the second dumbbell arrived, it was not the same model that was advertised on the website or shown in the order confirmation. The design and weight settings were different, making it impossible to use together with the first dumbbell as a matching set.
I contacted the company on September 11, 2025 and sent photos showing the mismatch. Over the next several months, I followed up many times requesting either a replacement that matched what was advertised or a refund. Each time I was told the issue was being checked with their shipping department.
After about six months, the company finally responded that the original item was out of stock and that they had replaced it with something “similar.” This substitution was made without notifying me beforehand or asking for my consent, and they stated they could not provide a replacement or refund.
Unfortunately, this means I paid for a product advertised on their website but received a different one, and the issue remained unresolved after months of communication.
I’m sharing this experience so other buyers are aware of the potential difficulty resolving an issue if the item delivered does not match what was advertised.
I ordered a 52 lb adjustable dumbbell from MyGymUSA on August 29, 2025 to match an identical dumbbell I had previously purchased from them. Because of our budget, we purchased the dumbbells one at a time with the expectation that they would match.When the second dumbbell arrived, it was not the same model that was advertised on the website or shown in the order confirmation. The design and weight settings were different, making it impossible to use together with the first dumbbell as a matching set.I contacted the company on September 11, 2025 and sent photos showing the mismatch. Over the next several months, I followed up many times requesting either a replacement that matched what was advertised or a refund. Each time I was told the issue was being checked with their shipping department.After about six months, the company finally responded that the original item was out of stock and that they had replaced it with something “similar.” This substitution was made without notifying me beforehand or asking for my consent, and they stated they could not provide a replacement or refund.Unfortunately, this means I paid for a product advertised on their website but received a different one, and the issue remained unresolved after months of communication.I’m sharing this experience so other buyers are aware of the potential difficulty resolving an issue if the item delivered does not match what was advertised.
So, like the other reviews, be advised, the price is just for ONE dumbbell, not a set. They purposely state a set on the headline but the fine print at the bottom of the page then says just onr dumbbell. I tried to ask them in a civil way to honor the headline and provide me the second dumbbell but to no avail. In the end, I did get a refund after multiple requests.
I had the same results as everyone has commented on already. I though I was order a pair of dumbbells as the image depicted. Who buys one dumbbell. This was a total scam. They also wanted me to pay for the return which would have been astronomical. This company is from China and should not be able to use USA in their name. Very misleading.
This company is a complete scam. I ordered a set of dumbbells, which were advertised in the photos as a pair, but only received one. When I tried to order a second dumbbell, they sent the wrong specifications. Their customer service is nonexistent and unhelpful in resolving the issue. Now, they want me to return the dumbbell to mainland China, making me cover shipping costs that exceed the product's price, just to obtain a refund or exchange.
They will lie and cheat to get your money. They tell you it's a set of dumbbells, it's only one. The picture shows 5 pound increments on the dumbbell, what arrives has random weights on it, 4, 9, 16, 22 lbs... When you try to just get it exchanged they offer 5% off and then never reply. Sadly they will just change names and do it again.
Like many others, we placed an order for a “set” of adjustable dumbbells. Thought I was getting a great deal. Took forever to ship. Received one. Item photo depicted two. Requested a return, was told that I would have to cover the shipping costs to China, which would be astronomical because of tariffs. Another option was they’d give me a gift card for 20% of the total cost to use at their website. Never received. This company is a total joke. Found the same exact weight for $60 less at Wal Mart, with free shipping. Received in 4 days.
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