Absolutely useless delivery service.Hermes is by far the worst delivery company I have ever dealt with. Every single time a retailer uses Hermes, I already know the delivery will be a problem. Without fail, they mark parcels as “recipient not home” or “could not be contacted,” which is simply not true. I was at home all day and received no calls, no texts, no doorbell ring — nothing.This is not a one-off mistake; it happens every time. It feels like drivers don’t even attempt delivery and just update the tracking with false information. The lack of professionalism and accountability is shocking. Customer service is completely unhelpful and does nothing to resolve the issue.Hermes causes unnecessary stress, wasted time, and endless frustration. If a company actually wants customers to receive their parcels, they should avoid Hermes at all costs.
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