Review Time
This is the worst and most annoying delivery service ever, they just come up with useless excuses all the time about the address, either they say the address doesn’t exist or the receiver wasn’t at home. Worst of it all is that the tracking and the customer service are not efficient at all to give a reasonable update.
Clearly stating the correct country on the address and goes LITERALLY to another country
And now I don't know where the expensive package is and the customer service is useless as they always answer only by email like robots
The drivers didn t bother to get out of the van to ring the bell i just got an email that i wasn t home while i watched the driver go away. Customer support is also bad with their chat bot i could not change to deliver to a packet shop the bot gave an error massage that it couldn't change the addres, than i got redirected to a real people and set the delivery addres got a confirmation email that in 1-3 days it will be there that was 10 days ago and counting i don't have the packet and tracking only says there was an address change. 0/5 if i could i do never use this company
1 star is too much!Worst delivery service ever! No delivery made even though I was at home all the time for the complete week and the delivery person didn’t even ring the doorbell. Then they have the guts to return the package to sender and call me shamelessly to inform me about it. In between I called their customer service and they promised delivery after 3rd attempt too. No request for change of address accepted. This company should be shut down!
The drivers didn t bother to get out of the van to ring the bell i just got an email that i wasn t home while i watched the driver go away. Customer support is also bad with their chat bot i could not change to deliver to a packet shop the bot gave an error massage that it couldn't change the addres, than i got redirected to a real people and set the delivery addres got a confirmation email that in 1-3 days it will be there that was 10 days ago and counting i don't have the packet and tracking only says there was an address change. 0/5 if i could i do never use this company
Bad customer service from the driver who driver to schnelsen hamburg. My package sometimes missing or he leave the package to someone i have to asked for my package whiles am in the house. Why should i asked my package from someone whiles am in the house. I asked him why he don't give me the package personally, he said he is not responsible to me . His work is the the building. I something miss packages from Hermes whiles am in the house but writing delivered on my app. The driver is rude and he need to be thought
Absolute mist. It's the second or third time when my package is left at some random house in my street. Today they gave very confusing directions where to find my package so I will run around my street in the evening hoping to get my package. Whenever I have a choice, I will definitely NOT choose Hermes and I hope more and more people will do the same and that company has to close down. Really disrespectful.
Absolutely useless delivery service.Hermes is by far the worst delivery company I have ever dealt with. Every single time a retailer uses Hermes, I already know the delivery will be a problem. Without fail, they mark parcels as “recipient not home” or “could not be contacted,” which is simply not true. I was at home all day and received no calls, no texts, no doorbell ring — nothing.This is not a one-off mistake; it happens every time. It feels like drivers don’t even attempt delivery and just update the tracking with false information. The lack of professionalism and accountability is shocking. Customer service is completely unhelpful and does nothing to resolve the issue.Hermes causes unnecessary stress, wasted time, and endless frustration. If a company actually wants customers to receive their parcels, they should avoid Hermes at all costs.
The driver came outside my house. Never came out the van. And I was waiting for him to come out and to the door so I can open. Guess what. Nope. He drove off. A minute later I see “we didn’t find you” well guess what you idiot. I was waiting and you just wasn’t in the mood for delivering anything
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